“Quality First” strategy leads to client wins and team expansion for LiveBuzz
At the start of 2018 LiveBuzz implemented its “quality first” strategy with and emphasis on client retention and acquisition of “quality clients”. By quality clients LiveBuzz refers to organisers that value the expertise and technical capabilities that LiveBuzz offers. Equally trade organisers who realise that sometimes investing in quality core services often yield greater value and show profits.
Following this “Quality First” strategy LiveBuzz’s retention rate for 2018 is at a company record of 98%. A success rate that was reflected in the companies success at the EN and AEO awards for customer service and technology.
Some recent wins
CBI Annual Conference
Following a competitive and prescriptive tendering process LiveBuzz were appointed to deliver registration for the CBI’s annual conference . The CBI is the UK's premier business organisation, providing a voice for firms at a regional, national and international level to policymakers.
The YMCA is the largest and the oldest youth charity in the world. LiveBuzz were thrilled to be appointed as registration provider for their 175th global celebration ‘YMCA175”, which will be a unique four-day event at ExCeL London connecting thousands of inspiring young leaders from around the world. The event will allow them to share their vision and personal experiences of social transformation to shape a positive and sustainable future for the world.
Following a complex and rigorous global competitive tender LiveBuzz were selected to provide registration and exhibitor services for ITMA 2019 - the World’s largest textile and garment technology exhibition, with and expected 120,000 visitors and 1600 Exhibitors.
Alongside the above LiveBuzz has recently won The Running Show a consumer show at the NEC, Fully Charged another consumer show focused on renewable energy and the burgeoning EV markets, The PrintShow at the NEC which recorded a record year working alongside LiveBuzz, alongside a raft of new events from existing clients.
Justin Craig comments: “With a focus on client retention and less on new wins and sales, we’ve adopted a “quality first” strategy. We are totally committed to delivering what we beleive is the best service available and try not to compromise on that. A net result of that is that our client retention lies at a company record of 98% for 2018. Ironically this has lead to LiveBuzz attracting quality organisers who understand the value we bring and realise that they can’t chase to the bottom line on costs as that would impact on the success of their events. They understand an investment in quality often results in better service and increased profits.”
New Joiners: Operational Strength
We are thrilled to welcome (from left to right: Ahmar, Lily, Kelly and Justyna to the team!
Ahmar Muhammad - Head of Event Registration Managers
Ahmar is a hugely experienced professional with extensive global experience of working in the differing areas of trade events and conferences. Before joining LiveBuzz, Ahmar worked with DWTC for over 9 years, managing registrations on 19 shows directly produced by DWTC and delivered at its venue including, Gulfood, GITEX and Dubai International Boat Show. He’s also worked with DTCM on the e-permit and e-ticket implementation for Dubai World Trade Centre and Dubai of Tourism and Commerce Marketing.
Lily Shepstone - Junior Event Administrator
Lily is new to the events industry and is keen to build her knowledge and develop her skills at LiveBuzz. Lily prides herself on her organisation and her determination to take on new challenges. After achieving some very impressive A-Level results she took the bold decision to not go to University, but to dive straight into what she is passionate about and pursue a career in events. LiveBuzz hopes we can do her proud. Lilly loves animals, baking and travelling to new places.
Kelly Ashby - Event Registration Manager
Kelly graduated from Coventry University in 2013 after studying Event Management. During her studies, she undertook an internship with Virgin where she worked as a team to plan and host an event for Richard Branson to celebrate young, British talent. From her previous roles, Kelly has gained first-hand experience in putting on events of different sizes for different target markets. This experience has helped develop Kelly’s excellent organisational and interpersonal skills, which will help her to excel in her first role in event registration.
In her spare time, Kelly loves to spend time with her friends and family. She also enjoys going to gigs and festivals and trying lots of different beers and ciders! Kelly is a football fan (watching, not playing) and also enjoys running to keep fit.
Justyna Sergiew - Creative Web Developer
Justyna comments: “building websites is like magic - everyone can see the trick, but not many know what goes on behind it.” With a background in Graphic Design, Justyna decided she wanted to become a “magician” and learn all about event website design. In 2011 she joined a digital agency and since then moved across a few different industries and platforms working for brands such as Volkswagen Group and number of luxurious hotels.
She enjoys creative problem solving, constant learning, best practices and going through lengthy standards docs. After work and whenever the weather allows, she hangs out at the climbing gym and multiple rock formations of the UK.
In the past month LiveBuzz have delivered registration at over 30 events across the globe. This has been delivered seamlessly and without stress and bother, highlighting how well structured and resourced we are. The team were recently in Africa, Boston, Dubai, Vancouver alongside our cherished UK and European venues.
September has seen the launch of two fantastic new websites for Fresh Montgomery. IFE and Pro2Pac are taking place in ExCel London - March 2019. When the show content launches later in the year they will take advantage of our brand new Event Website Modules that fully integrate with our Registration platform - LiveControl.
Interesting Onsite Deliveries
Our clients needs are varied. We have the capabilities to bespoke solutions when required and if they add value. We don’t recommend technology for technologies sake. It’s about the use of the right technology at the right time.
Recently we have delivered events using our technologies which include:
- SMART events using NFC badges and onsite touch-points
- Complex multi currency conference with onsite payments
- Photo-badging with photo upload and face detection and verification for Internal Jewellery Show 2018
- LiveAccess control for real time reporting
- Dynamic Colour badging and much more!