Terms & Conditions
Last updated - 5th June 2026
LiveBuzz Ltd
Registered Office: The Hockley Pod, Fletcher Gate, Nottingham, England, NG1 2FS
Company Number: 07496832
Agreement between LiveBuzz Ltd and The ‘Organiser’ to retain LiveBuzz Ltd as the official registration provider for The “Event”.
Agreement
By agreeing to these terms and conditions, we the client accept LiveBuzz as the exclusive & official registration provider for “the Event” as well as the sole provider of exhibitor lead retrieval devices including scanners & applications. LiveBuzz agrees to provide the organiser with equipment and services as detailed in the quote in exchange for being the named official registration supplier under the terms outlined in this agreement.
By signing the contract, we the ‘Organiser’ agree to the Quotation costs and terms & conditions
Cancellation Terms
(Superseded should there be a cancellation due to Covid)
Cancellations received more than 60 days in advance of the event will be charged at 50% of the fees.
Cancellations received less than 60 days will be charged at 100% of the fees.
Cancellations must be notified in writing. For the avoidance of doubt the number of days in advance of the event will be calculated at the first open day of the event.
Invoice Payment Terms
The costs accrued in a calendar month will be invoiced at the end of the month, between the start and end of the project, unless otherwise agreed the start date will be the registration "go live" date. The end date, is the date when the LiveBuzz team would be on-site for the event.
LiveBuzz requires all contract costs to be paid in full prior to the event taking place.
Any additional charges will be agreed in writing (via email) with the organisers and invoiced in accordance with the payment terms. All additional costs incurred on site or post event will be invoiced within 10 working days of the show, for immediate payment.
Additional Charges
The following are additional costs to the agreed quotation for UK events: VAT, postage, registration staff.
The following are additional costs to the agreed quotation for Overseas events: VAT, postage, registration staff, visas, car hire, transfers outside the UK, flights, hotel accommodation & reasonable onsite subsistence, baggage costs and freight.
It is expected the organisers provide to LiveBuzz at the show: broadband, vlans, electrics, registration desk, lighting, signage, stewards.
Late Payment
We do expect payment within 30 days of the invoice date, so please process this invoice within that time. There will be a 3% interest charge per month on all late payments. If based on invoice date the payment is more than 3 months late, a rate of 10% interest will be charged.
Example of Variable Costs
Pre-Event Services
Should the number of data imports increase, the number of e-badge setups and number of pre registrations will increase. These additional costs will be charged at the same unit / item rate as detailed in the quote.
Materials
If the expected number of attendees increases, more badge stock and badge holders will be needed these additional costs will be charged at the same unit /item rate as detailed in the quote.
Staffing
Exact staffing requirements: will be agreed separately with the LiveBuzz staffing team.
Equipment & Freight
If the expected number of attendees increases or the event becomes more complex, any additional equipment required will be charged at the same unit/item rate as detailed in the quote.
On-site
Any additional materials, staffing, required must be approved in writing by the organiser and will be charged at the same unit/item rate as detailed in the quote.
For the avoidance of doubt any additional items required by the organiser must be approved in writing (or via email) by the organiser or an appointed representative of the organiser.
3rd Party Integration / Cooperation
If LiveBuzz provide services that on the request of the organiser are dependent on LiveBuzz’s cooperation or integration with a 3rd party in the event of subsequent changes or withdrawal of the provision those services by the 3rd party, LiveBuzz will not be held responsible.
For any subsequent extra work, management on the SSO (single sign on for exhibitor services), unforeseen technical integration or API work, will incur a charge and will be added on to post show costs.
Any Single Sign-On (SSO) integrations must be approved by LiveBuzz prior to implementation.
Data Privacy
LiveBuzz will retain this personal information to uphold our contractual obligations between LiveBuzz and aforementioned company and company contact. This data will not be shared with any third parties without the specific consent and prior notice given and LiveBuzz will retain the data for as long as the contractual obligation exists, extending for a period of 24 months post termination of contract unless otherwise instructed by the data subject.
LiveBuzz have a scheduled maintenance window of 17:00 GMT to 20:00 GMT each Monday. This is when we will deploy updates to our LiveControl platform. Work will be carried out on one event at a time. The update process typically results in LiveBuzz services for that event being unavailable from between 0 - 15 seconds. During this time users will be presented with a maintenance page, indicating that the page will automatically try to load again in 15 seconds. It will count down and reattempt the user action until it succeeds. Events that are on-site that or the following week will not be affected. This does not apply to events that have finished which may be upgraded at any time.
A Service Status page where we detail any updates, changes we make to improve our service and any disruptions can be accessed here:
Intellectual Property Rights (“IPR”)
- Intellectual property owned by either party prior to engaging with the contract shall remain the property of the owning company or individual.
- LiveBuzz shall grant a licence for the client to use its software and services for the duration of the contract.
- The client may not copy or disclose any IPR owned by LiveBuzz. Any new IPR created by work undertaken by LiveBuzz to facilitate the agreement, shall vest in LiveBuzz unless as agreed separately in writing.
- Both parties agree to fully indemnify the other in respect of loss, damage, liability, and costs from any infringements of IPR or copyrights arising from an instruction from the other party.
Supported Browsers
Desktop
Note: Internet Explorer's Compatibility View is not supported.
With the exception of Internet Explorer (IE11), we support the current and previous version of the following desktop browsers:
Microsoft Edge (Windows) Internet Explorer 11 (Windows) Firefox (Windows, macOS, Linux)
Chrome (Windows, macOS, Linux) Safari (macOS)
Mobile
On mobile, we support the current and previous major releases of the following browsers: Safari, Chrome Android
Contact us
To contact LiveBuzz Ltd, please email
LiveBuzz Online Ltd (LiveBuzz Manuals & Marketplace)
Registered Office: The Hockley Pod, Fletcher Gate, Nottingham, England, NG1 2FS
Company Number: 14018979
Agreement between LiveBuzz Online Ltd and The ‘Organiser’ to retain LiveBuzz Ltd as the official Manual and/or Marketplace provider for The “Event”.
These terms of use (together with the documents referred to therein) (“Terms of Use”) constitute a binding agreement between you and LiveBuzz Online Ltd (“we” or “us”). These Terms of Use set out the terms of use on which you may make use of our website ("our site"), whether as a guest or a registered user. Use of our site includes accessing, browsing, registering to use and using our site.
Please read these Terms of Use carefully before you start to use our site. We recommend that you print a copy of this for future reference.
By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our site.
Other applicable terms
These Terms of Use refer to the following additional terms, which also apply to your use of our site:
- Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
- Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
Information about us
Our site is operated by LiveBuzz Online Ltd. We are a private limited company registered in England and Wales under company number 14018979 and our registered office is at The Hockley Pod, Fletcher Gate, Nottingham, England, NG1 2FS.
Changes to these Terms of Use
We may revise these Terms of Use at any time (at our discretion and without giving notice to you) by amending this page. Please check this page from time to time to take notice of any changes we make, as they are binding on you.
Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. Unless otherwise agreed in writing, we will not be liable to you for any loss or damage you may incur if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use, our Acceptable Use Policy and other applicable terms and conditions, and that they comply with them.
Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at
Intellectual property rights
We or our subsidiaries, parent companies and/or affiliates are the owners or the licensees of all information, content, text, graphics, logos, button icons, images, pictures, audio clips, digital downloads, data compilations, forms, photographs, graphics, tables or databases, software, trademarks, designs, patents and all other forms of intellectual property or intellectual property rights published in or on our site or embodied in it (the “Intellectual Property”). This Intellectual Property is protected by intellectual property laws, treaties and conventions around the world and all such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. However, unless otherwise expressly authorised by us, you must not copy, use, distribute, display, publish or sell any part of the Intellectual Property on our site for commercial purposes without first obtaining a licence to do so from us or our licensors.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, or create or prepare derivative works of any Intellectual Property, and you must not use any illustrations, photographs, images, pictures, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy at your cost any copies of the materials you have made.
Reliance on Information
The content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
In addition, except where noted otherwise, the price displayed for goods or services on our site represents the estimated price for the product or service. The final price of any product or service will be determined in accordance with the applicable Terms and Conditions of Business.
Limitation of our liability
Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. Unless expressly provided otherwise in our Terms of Business, we will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
(a) use of, or inability to use, our site; or
(b) use of or reliance on any content displayed on our site; or
(c) loss of profits, sales, business, or revenue; or
(d) business interruption; or
(e) loss of anticipated savings; or
(f) loss of business opportunity, goodwill or reputation; or
(g) any indirect or consequential loss or damage.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods or services to you, which will be set out in the relevant Terms and Conditions of Business.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. You agree that you are responsible for implementing appropriate security precautions (such as anti-virus software and firewall programs) to protect against the possibility of such an attack.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Uploading content to our site
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the Content Standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with those Content Standards and you will be liable to us and indemnify us for direct or indirect loss or damage suffered as a result of or in connection with your breach of that warranty.
Unless agreed otherwise, any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and any other users of the Site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you licence to us are described in the next paragraph (Rights you licence).
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site (including but not limited to any content posted by a relevant event Organiser). You agree to indemnify us for any direct or indirect loss or damage suffered and any legal or professional fees incurred in defending an action brought against us by a third party in respect of any of your contributions.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the Content Standards set out in our Acceptable Use Policy.
The views expressed by any other users on our site do not represent our views or values.
Rights you licence
When you upload or post content to our site (“Uploaded Content”), you grant us and our subsidiaries, parent companies and affiliates a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, display and/or prepare derivative works of the Uploaded Content in connection with the running, operation, maintenance or promotion of our site and the provision or promotion of goods or services under our Terms and Conditions of Business (if applicable).
This licence also entitles us to share your Uploaded Content with selected third parties at our discretion (and in accordance with our Privacy Policy) to assist with the running, operation, maintenance or promotion of our site and the provision or promotion of goods or services under our Terms and Conditions of Business (if applicable). In particular (but without limitation), you acknowledge and agree that, if you are an exhibitor at one of our events, any and all of your Uploaded Content (whether in original or modified form) may be shared with and distributed to any of our clients who are organisers of the event at which you are exhibiting.
Viruses
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection and firewall software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately and you will be liable to us for any direct or indirect loss or damage we suffer as a result of or in connection with your breach.
Linking to our site
You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association with us or approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. You may not use any metatags or any other hidden text utilising our name or trademarks without our express written consent.
We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the Content Standards set out in our Acceptable Use Policy.
If you wish to make any use of content on our site other than that set out above, please contact
Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources and will not liable to you for any loss or damage you may incur or suffer as a result of relying on any such contents or resources.
Applicable law
These Terms of Use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Contact us
To contact LiveBuzz Online Ltd, please email