Account Director, North America

Position Overview
LiveBuzz seeks a skilled and innovative Account Director to join our dynamic team in North America. The ideal candidate will have experience in the events and exhibitions industry with a proven track record of Account Development within existing clients and identifying business growth opportunities.

Key Responsibilities
The primary responsibilities of the Account Director include:

• Take ownership of the regional commercial portfolio, ensuring profitability through effective financial oversight, cost control and efficient resource planning.
• Drive sustainable account growth by identifying expansion opportunities, increasing client value and supporting the adoption of additional LiveBuzz solutions.
• Take an active role in supporting and driving new business sales. Helping to identify opportunities, develop relationships, manage the sales pipeline and convert new business.
• Act as the senior point of contact for key client relationships, building long-term partnerships and ensuring a consistently high standard of service.
• Proactively manage client satisfaction, resolving escalated issues and leading complex discussions to achieve positive outcomes for both the client and the business.
• Monitor the health of the client portfolio, identifying commercial or operational risks early and implementing retention strategies where required.
• Work with and support Account Managers in developing strategic account plans, strengthening client relationships and maximising revenue opportunities.
• Work collaboratively with operational, commercial and product teams to ensure client commitments are delivered successfully and opportunities for continuous improvement are identified.
• Represent LiveBuzz at relevant industry events, networking opportunities and client forums